Please write to us at, and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased etc.) which will enable us to find your order in our database in Q: I lost my license code, can you send it again?Ī: Sure. But in most cases you'll get our response in a few hours. If you use a Mac, please purchase under this icon in our official website Q: How long will it take to get your supporting response?Ī: We promise to answer you within 24 hours. Just copy and paste the licenseĪ: If you use a Windows, please purchase under this icon in our official website You probably have missed or added a charcter. Q: I entered the license code you sent me, but the software said "InvalidĪ: If the registration failed, it may be an invalid license code or an invalid format. And don't add any blank before or after it. Note: since the license code is letter-sensitive, pleaseĬOPY and PASTE the code. Click "Register." in "Help" menu, enter your name and license code in the corresponding box to finish the registration. Note: License code you purchased for the old version is invalid for the upgrade version.Ī: After you purchase the software successfully, you will receive registration information via Email within one business day. Preferential price to upgrade their software. If you need the upgrade version, please contact us to get upgrade link. Your original license code is still valid for the update version. You can get the update version from our website. Q: If I purchase your software, can I upgrade it for free in the future?Ī: You can always get normal update version of the software for free. Please use the registration information you get from the confirmation letter to register the full version of the software. You order the downloadable version of the software at the same time you order the CD. Q: Do I have to wait for the CD to begin using the software?Ī: You don't have to wait for the CD. When you finish your second purchase, Bigasoft will refund your first order to you. SWREG: What shall I do to purchase the Backup CD if I didn't buy it with theĪ: You can purchase the software with the Backup CD again. If you order the CD via SWREG or RegNow, please contact: Just add the CD into your shopping card to buy it. Q: Can I buy the Backup CD and how long can I get it?Ī: Yes, you can order a Backup CD of each product. We'll resend you register information soon. Unreachable due to invaild email account or email privacy filter software. For some other cases, people may have submitted the wrong email address. Why?Ī: In some cases, there is a processing delay. Q: I have not received my registration information. If you do not receive your registration information within 12 hours, or you have lost the registration email, please contact us at. Q: What happens after I send the order? How could I get the license code?Ī: Normally, you will receive your registration information in a few minutes after sending the online order form. You will receive your license code once you finish the order. You may remove "Extended Download Service" before ordering by simply clicking "trash" button to save more. Please fill the "Order Form" to continue. Click "Buy Now" button on the top-right of the product page. Please ignore it and directlyĬlick Later button, and then you get the trial version.Ī: Here is a step by step tutorial introducing you to purchase a license from Bigasoft official site. When you use the software, a registration request window will pop up. Q: How can I get the free trial version of the software?Ī: Download the software you want from our website and install it. Have questions about a Bigasoft product? Through the following Frequently Asked Questions we hope to address many of our most frequently asked questions.
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